Shipping policy
Last updated: October 27, 2026
This Shipping Policy applies to all orders placed on steady-leash.com ("steadyleash", "we", "us"), operated by Envoise, Burgemeester Brokxlaan 6A, 5041 SB Tilburg, the Netherlands (Chamber of Commerce no. 93917023).
1. Where we ship
We currently ship to addresses in the United States, including Alaska, Hawaii, Puerto Rico and APO/FPO/DPO addresses. We do not ship to other countries at this time. Orders with a non-US shipping address will be cancelled and refunded in full.
2. Free shipping on every order
Standard shipping is free on every order, with no minimum spend. A faster Priority option may be offered at checkout for an additional fee, which is shown before you pay.
3. All duties and import fees included (DDP)
Our products are shipped to you from our production partner's warehouse outside the United States. All orders are shipped Delivered Duty Paid (DDP): we pay all US import duties, tariffs, customs clearance and brokerage fees. You will never be asked to pay duties or customs fees on delivery. If a carrier ever asks you for such a payment, do not pay it and contact us at support@steady-leash.com; we will resolve it or reimburse you.
4. Sales tax and VAT
Prices are shown in US dollars (USD). Where we are required to collect US state or local sales tax, it is calculated and shown at checkout before you pay. Because orders ship directly to the United States from outside the European Union, no Dutch or EU VAT is charged on your order.
5. Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). During sales or peak periods processing may take up to 5 business days. You will receive a shipping confirmation email with your tracking number as soon as your order ships.
6. Delivery time
Most orders are delivered within 7–12 business days after dispatch. Delivery times are estimates, not guarantees, and may be longer due to customs inspections, carrier delays, weather or other events outside our control. Estimated delivery dates shown on our website are indications only.
7. Tracking
Every order is shipped with tracking. Tracking can take 2–4 business days to show its first update. If your tracking has not updated for more than 7 business days, contact us and we will investigate with the carrier.
8. Shipping address
Please make sure your shipping address is complete and correct. Contact us within 12 hours of placing your order if you need to change it; we cannot change the address once the order has been dispatched. We are not responsible for orders delivered to an incorrect address provided by the customer, but we will do our best to help recover the package.
9. Lost, delayed or stolen packages
If your order has not arrived within 30 days of dispatch, or tracking shows it as lost, contact us and we will send a free replacement or issue a full refund. If tracking shows a package as delivered but you cannot find it, please check with neighbors and your local carrier office first, then contact us within 14 days of the delivery date and we will help you file a claim.
10. Damaged or incorrect items
If your order arrives damaged, defective or incorrect, email us within 14 days of delivery with your order number and a photo, and we will replace it or refund you at no cost to you. See our Return & Refund Policy for details.
11. Risk and ownership
Because we ship DDP, the risk of loss passes to you when the order is delivered to the shipping address you provided. Ownership passes to you on delivery, provided payment has been received in full.
12. Contact
Questions about shipping? Email support@steady-leash.com. We reply within 1–2 business days.