Refund policy
Last updated: October 27, 2026
This Return & Refund Policy applies to purchases from steady-leash.com, operated by Envoise, Burgemeester Brokxlaan 6A, 5041 SB Tilburg, the Netherlands (Chamber of Commerce no. 93917023). It does not limit any rights you have under the mandatory consumer protection laws of your state.
1. 30-day money-back guarantee
Try the Run Belt on your own routes. You may return your order for any reason within 30 days after delivery and receive a full refund of the product price.
2. How to start a return
Email support@steady-leash.com within 30 days of delivery with your order number and the reason for your return. We will reply within 2 business days with return instructions and the return address. Please do not send items back without contacting us first; returns sent without a return authorization cannot be processed.
3. Condition of returned items
Return the belt and lead complete, clean and with all parts included. Normal signs of trying the product on a few runs are fine. We may deduct a reasonable amount from the refund if an item is returned damaged, heavily soiled, chewed or incomplete beyond normal use.
4. Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect. We recommend using a trackable shipping service; we cannot refund items that are lost on their way back to us without proof of shipment.
5. Refunds
Once your return is received and inspected, we will email you and issue your refund to the original payment method within 10 business days. Original shipping charges for Priority shipping are non-refundable. Your bank or card issuer may take a few additional days to process the refund.
6. Bundle purchases
If you return part of a discounted bundle (for example 1 belt from a 2-pack), the refund is calculated on the discounted price you paid for that item.
7. Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, email us within 14 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, including any shipping costs, at no cost to you. You may not need to return the item.
8. 2-year warranty
Every Run Belt is covered by a limited warranty against defects in materials and workmanship for 2 years from the date of delivery, when used as intended. If a buckle, zipper, D-ring, snap hook or seam fails because of a defect, contact us with your order number and a photo and we will repair or replace the product, or refund it if replacement is not possible. This warranty does not cover normal wear and tear, damage caused by chewing, misuse, accidents, alterations or use not in accordance with the product instructions. This limited warranty is in addition to, and does not limit, any implied warranties or other rights you have under applicable law.
9. Exchanges
Want the other color? Email us and we will help you exchange it, subject to stock.
10. Cancellations
You can cancel your order free of charge before it has shipped by emailing us. Once an order has shipped, please follow the return process above.
11. Chargebacks
If there is a problem with your order, please contact us first so we can resolve it quickly. Opening a chargeback does not affect your right to a refund under this policy.
12. Contact
Email support@steady-leash.com. We reply within 1–2 business days.